Here is a link to timeline of events : https://p.bhardwaj.space/2016/03/6532/

And here is a response from Vodafone Australia’s response to my Fraud Escalation Report. They simply dismissed the case in less than 30 minutes

Complete text below

Hi Prashant

Thank you for your email.

After reading your attached documents regarding your existing Vodafone service, Vodafone can confirm it’s not a case of identity fraud.

From my understanding as this is a sim swap issue on your Vodafone account, the only advice I can provide to you from this department is to ensure that you keep all of your personal information secure and do not release your Vodafone PIN number to anyone. I can also see that you have lodged it with the police for them to investigate.

To do a sim swap on the Vodafone network, the caller/customer must be able to confirm the PIN # on the Vodafone account, if the PIN is not known or the person cannot be identified then no action will be taken. It would appear that in this case regarding your unauthorised sim swap, the caller has had your details previously.

I’m sorry that there isn’t anything else that we are able to assist you with.

Thank you and kind regards,
Georgie
Credit & Fraud Prevention Analyst

According to them, they cannot do anything! I don’t really know if I should be furious, or disappointed… Its a shame I am still in a contract with Vodafone Australia, and cannot throw these phones in the bin!

Next step : The Telephone Ombudsman